Isolating damaged equipment
I'd like you to try a troubleshooting method to help us determine which component maybe the culprit.
- Take the right pod and plug it into the left circuit harness extension.
- Take the left pod and plug it into the right circuit harness extension.
- Give the bike a test with the lights.
If you have the same issue with the right pod on the left circuit then we can determine its something to do with the left circuit and not the left pod. If the right pod works normal when plugged into the left circuit, but the left pod on the right circuit is still malfunctioning, we know its the left pod that is faulty.
a. If the issue is with the left pod, then a warranty pod will need to be supplied from your original point of purchase.
b. If issue is with the left circuit, continue with the next trouble shooting steps:
- Return the setup to normal (Left Pod on left circuit, right pod on right circuit)
- Swap the left and right harness extensions at the base of the CANsmart (not at the end by the lights)
- Give the bike a test with the lights. (turn signals will be reversed as the pods are plugged into the wrong side)
If you have the same issue with the left pod on the right circuit then we can determine its something to do with the left extension harness and not the CANsmart. If the right pod on the left circuit now has the issue, we know its the CANsmart that is faulty. IF the CANsmart is faulty, contact the original point of purchase to seek out that warranty exchange.
a. If the issue is with the left extension harness, remove and replace the extension harness. Ideally the unused connection should point downward tied to the frame. The unused connector should also be wrapped with electrical tape or a heat-shrink cap https://www.mcmaster.com/heat-shrink-tubing/heat-shrink-tubing-type~end-caps/ As for the one that is connected, orientation doesn't matter, as the connectors are fully waterproof when coupled.