Exchange Policy

Free Shipping on Exchanges of Wearable Items 

Not sure which size jacket, pants, or gloves will fit you? No problem! 

We'll apply free shipping to your first exchange order for a different size of any wearable item (jacket, pants, gloves, socks, boots, etc.) you purchase. You are responsible for shipping your original order back to us for exchange. Subsequent exchanges of the same item will be charged our standard shipping rates. 

That said, please Contact Us for sizing advice in advance of placing your order. Our gear experts can usually size you properly and eliminate the need for an exchange! 

Orders shipped outside the lower 48 states do not qualify for free exchange shipping. Items showing signs of use (pet fur, bugs, mud, scuffs, odors, dirt, etc.) or missing packaging, tags, etc. cannot be returned. 

Cross Shipments

Are you exchanging merchandise and want the new items shipped out prior to us receiving the old items? No problem! 

Your credit card will be authorized and charged for the cost of the new items. The new order will be processed immediately. Once we receive and process the items you are returning, we will attempt to issue a credit back to the same form of payment used in the original transaction. If a refund to the original form of payment is not possible, the refund will be issued as a Twisted Throttle gift card.

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