Our 100% Satisfaction Guarantee: No Restock Fees, No Hassles, No Problem!
If your order arrives and something is not right, we’ll make it right, guaranteed.
Click HERE to request a return and one of our reps will get back to you soon!
If your order arrives with shipping damage, contact us immediately upon receipt. Click here to find a nearby staffed FedEx location.
- You are responsible for all costs to ship merchandise back to Twisted Throttle.
- International shipments should be marked as a "Merchandise Return" with a carrier that does not charge brokerage fees (i.e. international post). Customers are responsible for any brokerage or customs charges; such costs will be deducted from the amount of the return. International shipments refused or abandoned by the customer shall not be refunded unless the goods are physically returned to Twisted Throttle at the customer's cost.
- Any parcels shipped "C.O.D." or having additional brokerage fees billed to Twisted Throttle upon delivery will be refused.
- Any refused, undelivered, or abandoned package is subject to a $12 service fee.
- Once your return has been received and inspected (usually in 1 to 5 business days of receipt), we will initiate a refund. Depending on your credit card company, it may take an additional 2 to 10 business days for the credit to be posted to your account.
- We will attempt to issue a credit back to the same form of payment used in the original transaction. If a refund to the original form of payment is not possible, the refund will be issued as a Twisted Throttle gift card.
- If your original order was partially paid for with Twisted Points, all points originally redeemed will be credited back prior to providing any refunds to other forms of payment.
- a replacement or repair under warranty.
Questions and Concerns
If anything is unclear or you have a special concern, please contact us. We’re here to help!